Knowledge base search not returning any results

[bbarber9]

Hello everyone,

The knowledge base search on our prod instance doesn't return any results. I search for words that I know are in the articles and nothing comes up. Interestingly enough, we cloned our prod instance onto our dev instance a month or so ago, and the search works fine there. Does anyone have any ideas on where I could start to look?

[NatsukiO]

Hello @Tim Deniston 
@bhuvan 
When you proceed with this step, you will be told, "one will be created after the dictionary text index flag is set to true."
Do I need to manually turn "dictionary text index flag" into Ture before this step?

[Bhuvan]

@NatsukiO 

I have provided the details in other thread

https://www.servicenow.com/community/itsm-forum/knowledge-base-is-not-indexed/m-p/3387931

Thanks,

Bhuvan