Knowledge base search not returning any results

[bbarber9]

Hello everyone,

The knowledge base search on our prod instance doesn't return any results. I search for words that I know are in the articles and nothing comes up. Interestingly enough, we cloned our prod instance onto our dev instance a month or so ago, and the search works fine there. Does anyone have any ideas on where I could start to look?

[Tim Deniston]

If you go to a regular knowledge list view (enter kb_knowledge.list in your Application Navigator) and to a Go To search with for text selected, do you get any results? If not, you might need to rebuild your text index.

Rebuilding text index:

1. Navigate to System Definition > Text Indexes.
2. Open the text index entry for kb_knowledge.
3. Click Regenerate Text Index and then click OK.

This might take a while to complete if your knowledge base is big.

[bbarber9]

You are on to something. When I went to check the text indexes, there weren't any for the knowledge base. I checked my dev instance where it works and there are way more indexes! How do I add indexes the indexes that aren't there?

Prod:

Dev:

[Tim Deniston · Accepted solution]

This should do it:

1. Navigate to System Definition > Dictionary.
2. Open the dictionary entry for the table (kb_knowledge).
3. Click the Generate Text Index related link and click OK.

[bbarber9]

That did the trick! Thank you very helpful!