knowledge checkbox on incident form

[jean-pauldehaas]

Hi,

We have the knwoledge checkbox on the incident form under the resolution tab, we have set it up when a user resolves a ticket and checks the box it creates an KB article in draft.

The knowledge base it creates it in is some kind of default knowledge base which is set by a BR script, we want to prompt the user to select the correct knowledge base.

any ideas ?

[Dr Atul G- LNG]

Hi @jean-pauldehaas 

Instead of adding pop up something, better via BR , clear the Knowledge base field so that user can fill by own.

[jean-pauldehaas]

hi @Dr Atul G- LNG ,

we want to go for a model dialog that pops up when user checks the knowledge box and resolves the INC

[Dr Atul G- LNG]

Hi @jean-pauldehaas 

Sorry I am not a coder , but it will be creating technical debt for you mate.

[maroon_byte]

See if this helps as an alternate solution... it has details about creating a UI Action:

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/knowledge-management/c...

Regards,

Sharad