Knowledge Home page - Sort field

SanthoshKumarR
Tera Contributor

‎01-31-2024 09:03 PM

Hi Helpers,

 

Does anyone know how to add the extra fields in the sorting method?

 

SanthoshKumarR_0-1706763704531.png

 

 

 

Regards,

Santhosh

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-01-2024 08:03 AM

Hi @SanthoshKumarR 

 

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/system_properties_ui.do%3Fsysp...

 

 

LearnNGrowAtul_0-1706803407898.png

 

 

it is in property. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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SanthoshKumarR
Tera Contributor
In response to Dr Atul G- LNG

‎02-01-2024 08:59 AM

Hi @Dr Atul G- LNG ,

Thanks for your response, I'd already checked this and do not see property to add the field to sort on Knowledge home page - platform portal.

 

Thanks,

Santhosh

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SanthoshKumarR

‎02-02-2024 01:27 AM

Hi @SanthoshKumarR 

 

https://www.servicenow.com/community/itsm-forum/how-to-edit-the-sort-by-field-in-the-knowledge-form/...

 

https://www.servicenow.com/community/developer-forum/how-to-change-the-by-default-relevancy-sort-by-...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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