Knowledge [kb_knowledge] Access

[Ralton Stewart]

I have a user who has created a report as shown below but the values are blank, when I as admin open the same report I am seeing all values, what Role can I give so that he can view it?

[swathisarang98]

Hi @Ralton Stewart ,

Can you check whether user has itil ? or can you list out what are all role user has ?

Please check and Mark Helpful and Correct if it really helps you.

Regards,

Swathi Sarang

[Ralton Stewart]

users has ITIL I checked the report and I too am not seeing the data and I am admin?

[swathisarang98 · Accepted solution]

Hi @Ralton Stewart ,

Just for confirmation can you check in user table whether authors have department , company tagged to them ?

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang