Knowledge Management

Sirithalluri
Tera Contributor

‎11-10-2024 10:28 AM

ServiceNow is limited to a single Knowledge Base for all users of the platform to access
True
False

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2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-10-2024 12:07 PM

False, you can give access to user for as many as knowledge base

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hitoshi Ozawa
Giga Sage
Giga Sage

‎11-10-2024 03:29 PM

@Sirithalluri False.

Just open a knowledge base ("Knowledge" > "Knowledge Bases"). At the bottom of the page, select the "Can Read" tab.

Click on the "New" button to add new user criteria to allow all users (i.e., just enter a name and click on the "Submit" button)