Knowledge Property- glide.knowman.list.filter

[Sweta1012]

Hi all,

Does anyone know what the property "glide.knowman.list.filter" actually does? Like in property description it says-' When showing a list of articles through the Knowledge portal (using the kb_list UI Page), remove articles the user cannot see before building the list'  but I am not getting it exactly what its trying to say. Can anyone help me know how to test it. If I want to check the functionality after this property is enabled, how to do so?

[Anand Kumar P]

Hi @Sweta1012,

The “glide.knowman.list.filter” property in ServiceNow sets the default filter for knowledge articles in the list view. It’s like having a pre-defined rule for what articles you see first.

For example, if the property is set to “category=Software,” it means that when you go to the knowledge base, you’ll initially see articles categorized under “Software.” You can always change the filter, but this property helps start with a specific focus.
Mark it helpful and solution proposed if it serves your purpose.

Find attached file for more info.

Thanks,

Anand

[Sweta1012]

Thanks for replying @Anand Kumar P 

I had a doubt, suppose in kb portal I want to test this property after enabling it to see how it is working. What exactly to check there? Can you guide me a bit more

[SanjivMeher · Accepted solution]

It basically remove the articles which is not accessible to user while showing the list of article in kb_list.

If you look at the kb_list UI page, with that property false, it is adding the security constraints, but with that property true, it says Article not found. There are additional code, but this one should give you the idea, what it is trying to do.

[Sweta1012]

Hi @SanjivMeher ,

Thanks for your reply, just wanted to know one more thing, like will it work for user criteria..like i give for any kb, the canRead and canContribute as "knowledge role", so will the user with any other role than knowledge which is not defined in the user criteria will not be able to see articles of that kb in the kb portal?