Knowledge search icon next to short description is not visible in Helsinki

[suvarchala1]

Knowledge search icon next to short description is not visible in Helsinki for incident

[Goran WitchDoc]

Sadly no. It's one or the other...

[michaelsharp]

Thanks.   Opting for the manual icon search for the ITIL form.   Probably use the contextual search for the end users.

[Nikhil Pardhe]

Hi Göran

I have installed "Knowledge Management Advanced"plugin successfully but still open book icon is not showing up on connect chat. Please see attached screenshot

Could you please help me to configure knowledge base on connect chat?

[Rameshwar Bera3]

   Hello I am facing some issues related to "knowledge search" attribute . I have added a knowledge search attribute to the 'short_description' field of the "sc_task" table but I am not able to see book icon in the Service Operation workspace. Please let me know what additional configuration needs to be done.