Knowledge Typeahead search is not displaying the results in newly configured portal

snowuser13
Tera Contributor

‎04-19-2023 09:08 AM

Created a new portal with suffix "spkb", Cloned the kb_view2 page and used in the Homepage in the configuration.

 

Typeahead search is not displaying the results in the new portal with suffix spkb. 

If I try with same search in sp portal its displaying results. Attached screen shots. Please let me know if i am missing anything here. 

 

snowuser13_0-1681920120876.png

snowuser13_1-1681920295365.png

 

snowuser13_2-1681920338423.png

 

Please advise.

 

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Abdul_Rahiman
Tera Guru

‎08-20-2023 11:10 AM

Hi Kilo,

 

Please follow the steps to 


1. https://YOUR_INSTANCE.service-now.com/sp_portal_list.do?

 

2. Open your Portal.

3. Under the related list of your Portal add your Knowledge base in the "Search Sources" and "Knowledge Base" Tabs ..as showed in the below image

Abdul_Rahiman_0-1692554669034.png

I hope this will resolve your issue.

 

 

Best regards, 

 

Abdul Rahiman
ServiceNow Implementation Specialist

Email : abdulrahiman400@gmail.com

Mobile : +91-9986925447

LinkedIn: https://www.linkedin.com/in/abdulrahimans/

 

 

 

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