Known error

Devika · 3 weeks ago

Hello,

i have imported the known error template and known error knowledge base but when the article is created the article is not being stored in Known error knowledge base .What could be the issue of this .

Dr Atul G- LNG · 3 weeks ago

So when you create KA, from template are you able to see the knowledge base as Known error?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi

“Looks like the table doesn’t exist, which is causing the knowledge error. There is a plugin we can activate, and then we can create the KB and template using that plugin.”

Install:

https://www.servicenow.com/docs/r/yokohama/it-service-management/problem-management/create-known-err...

Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) and the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · 3 weeks ago

So when you create KA, from template are you able to see the knowledge base as Known error?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Devika · 3 weeks ago

When clicked on Known error template it is not redirecting to create an article .It is throwing na error.

Dr Atul G- LNG · 3 weeks ago

any screenshot?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Devika · 3 weeks ago