Known error

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Devika
Tera Expert

‎02-24-2026 02:43 AM

Hello,

i have imported the known error template and known error knowledge base but when the article is created the article is not being stored in Known error knowledge base .What could be the issue of this .

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Dr Atul G- LNG
Tera Patron

‎02-24-2026 02:46 AM

So when you create KA, from template are you able to see the knowledge base as Known error?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
In response to Devika

‎02-25-2026 05:57 AM

Hi  

 

“Looks like the table doesn’t exist, which is causing the knowledge error. There is a plugin we can activate, and then we can create the KB and template using that plugin.”

 

Install:

 

https://www.servicenow.com/docs/r/yokohama/it-service-management/problem-management/create-known-err...

 

Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) and the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

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Dr Atul G- LNG
Tera Patron

‎02-24-2026 02:46 AM

So when you create KA, from template are you able to see the knowledge base as Known error?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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Devika
Tera Expert
In response to Dr Atul G- LNG

‎02-24-2026 03:20 AM

When clicked on Known error template it is not redirecting to create an article .It is throwing na error.

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Dr Atul G- LNG
Tera Patron
In response to Devika

‎02-24-2026 03:22 AM

any screenshot?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
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Devika
Tera Expert
In response to Dr Atul G- LNG

‎02-24-2026 03:48 AM

kb error.png

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