Language not changing in Service Portal

[SNOW46]

Hi All,

We have implemented Service Portal for end users with different widgets.

But the problem occurs is when an French or any other language user log into Service Portal after selecting the language, some of the widgets and text are not updating based on the user language as per the below screenshot.

Can anyone let me know how to fix this issue?

Thanks,

SNOW@Das

[SNOW46]

So you mean to say that whenever an French User will login it will never be updated. Or how it is going to work?

Please suggest..

[Cody Smith _ Cl]

No. I am saying that someone will have to put in the translations first. Then when those users log in, they will see it. 

But those translations need to exist in the sys_translated_text table. 

[SNOW46]

Ok I got it. So can you please post some screenshots on what all translations do I need to add and where to add those translations for widgets.

Please kindly suggest me on the same.

Thanks,

SNOW@Das

[Cody Smith _ Cl]

In your filter navigator type 'sys_translated_text.LIST' to get to the correct table. This is where all your translations are stored. 

While you're in the language you want to add a translation for, go to  Service Portal > Service Portal Configuration > Portal Designer >PAGE EDITOR > page with the non translated widgets.

Click on the widget title you want to edit from the Tree, and then edit the title. When you save, you will see this new record in the sys_translated_text table. 

If my answer was helpful, or solved your issue, please mark it as Helpful / Correct.

Thank you,

Cody Smith

[SNOW46]

Hi,

When I edit the Title and save it in French Language it is getting saved for all.

Shall I click on Insert and Stay or how to fix this? And also I cant find that entry in that table?