Hello, When I am expanding reference field in the form layout, I am not able to see extended fields, like how it shows in List layout .Screenshot for Form Layout: Screenshot for List layout:Any configuration I am missing here to get the extended fiel...
Hi All,How do I change the title color of the icon link widget instance and can we able to change glyph color?Thanks
I have submitted the catalog item on portal by selecting only 'Asset 1:' and 'Asset1: details of update' ( fields visibility on portal is restricted by UI policies), but on the RITM it's displaying all the variables from the form on variable editor. ...
I'm looking for help creating a Scheduled Job (script) that will run periodically during the day against the Entitlement table (service_entitlement). We have a true/false field on our Account table (customer_account) called u_sm_pts. We want that box...
We've enabled AI Search and after demoing and getting user questions and feedback that they did not realize the top 'header' of the Tabbed Display of results (see photo) is not intuitive or that they didn't realize those were tabs to show the result ...
Hello Everyone,I have a Business Rule Script that populars a field called Requester upon a task being createdThe Business rule is run on the task table.The issues i'm having is that there is a variable on the Catalog item that the user populates call...
I'm looking to create a new field on our Case table (say 'Effective Closure Time' / u_effective_closure_time) that will show what the closure time is of the Case minus the time the Case was in a SM Substate (u_substate) of ;Waiting on Customer Inform...
Hello, We have started using Interactions in SOW. After saving an Interaction, we have the ability to Associate the record as seen in top right of screenshot below. However , we do not want our technicians to see "Create Consumer". Would someone k...
Hello Experts, We have a requirement to pull data from third party application and store it in single table of Servicenow. Here the complexity is that the data required is not available with single web service. We need to query the app multiple times...
I'm want to create my own services, and not use the ones OOB, I deleted all of them, except IT Services and Email. IT Services, and all other that I created after are under Business Service, and IT Services is under Service. How can I change a busine...
Hi Team, Below is the issue. Change management – The payload below from a recent change: That change was updated at Yesterday 16:00 by API and they sent over the payload Inbound Change Update - Payload:{"start_date":"2024-05-23 15:00:00","end_date":"...
Hello all,While caller id is included in the allMembers array, I expected to see 'Matches found'. However, when I execute this as a background script, I get 'No matches found'. What might be the reason? var rarray = []; var ids = []; var test = new ...
Hello all, I'm trying to determine whether the email recipient or the requestor is reciepient of email. In the script below, the rarray returns a list of emails, but ids only returns one sys_id. What might have gone wrong?var rarray = []; var ids = [...
HelloHow do you setup the trigger to run scheduled job 10 am, 4pm and 2pm on Flow designer?Thanks
Hello. My organization is looking for the following behavior... When the user checks the "Email sending enabled" checkbox on the "Email Properties" page, and then clicks on the "Save" button, we want some sort of a Popup Dialog which says something ...
