Language translation is not working for ITIL users

[_SnowDeveloper]

We have configured language translation for short description and description fields on incident form.

Translation feature is working for the users with Admin role and not working for users with ITIL role or non-admin users

Please help to fix this issue 

[Dr Atul G- LNG]

Hi @_SnowDeveloper 

It should not be the case actually. On which table you are trying.

try cache.do

May be this link give you insights#

https://www.servicenow.com/community/international-localization-forum/issue-with-the-translation-par...

https://www.servicenow.com/community/developer-forum/translations-on-sys-translated-text-table-do-no...

[_SnowDeveloper]

Hi @Dr Atul G- LNG 

Thank you for your help.

I am doing it on Incident form.
The links which you shared, they have information about field labels translation and we are trying to translate field content.

[Dr Atul G- LNG]

Hi @_SnowDeveloper 

https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/localization/co...