Last work notes in Task notification

[cstangoe]

Hi All.

I am trying to create a business rule which will be used in a email notification for when a Task has been updated. I would like the latest work notes to appear in the notification. In the business rule script I have current.u_work_notes = current.work_notes; and in the email notification I have Lastest Work Notes ${current.u_work_notes}

This does not seem to be working...any ideas

Thanks

Chris

[Pradeep Sharma]

Hi Chris,

Use current.work_notes.getJournalEntry(-1);

Using Journal Fields - ServiceNow Wiki

[cstangoe]

Hi Pradeep Sharma

I do apologise. Would I change the script from "u_work_notes = current.work_notes" to "u_work_notes = current.work_notes.getJournalEntry(-1);" and in the email notification have Lastest Work Notes ${current.u_work_notes}?

Thanks

Chris

[zica]

Chris

Display Business rule that will display the last wk

(function executeRule(current, previous /*null when async*/) {

var ia = new GlideRecord('incident');

ia.query('sys_id', current.sys_id);

if ( ia.hasNext() && ia.next() )

  gs.addInfoMessage('Last action taken: ' + ia.comments.getJournalEntry(1));

})(current, previous);

Kind regards,

ZA

Do not feel shy to mark correct or helpful answer if it helps or is correct

[anupama8]

Hi Chris,

In the email notification, instead of using ${current.u_work_notes}....use current.work_notes.getJournalEntry(1).

PS: Hit answered, like, Helpful or Correct depending on the impact of the response.