Launching a guided tour
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‎05-04-2022 09:55 AM
Is it possible to launch a guided tour from a UI Action?
For example, we would like to launch a short guided tour that provides some instruction regarding configuration item when the user clicks the Copy Change UI Action on a change request. We only want to do this the 1st time a user clicks Copy Change.
Thank you
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‎08-13-2024 04:19 PM
Did you ever get this to work?
I can't seem to get the right 'guided tour link' to pass in the setRedirect. Everything I use triggers an error that I have to fill in the mandatory fields rather than launching the tour.
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‎08-15-2024 10:42 AM
It's been a few years since I posted that question. I can't recall exactly what we were trying to do with this but it appears this fell by the wayside due to other priorities. I don't recall ever getting a guided tour to open from a UI Action.
I found these notes but I don't know how much help these will be:
top.NOW.guidedToursService.startTour("18b15555db530510d238c5530596195c", 0);
//(sys_id of the guided tour you want to launch, step#)
//Check if the guided tour is dismissed by the user, if so then end the tour.
//If not the system will display a message if the user navigates to a different form
//before the completion of the guided tour.
setInterval(function(){
if(top.NOW.guidedToursService.isDismissed){
top.NOW.guidedToursService.endTour();
clearInterval();
}
},2000);
Sorry I wasn't able to help with this.
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‎10-02-2024 01:59 PM
I put that code in the record producer and it worked like a charm, thank you!