LDAP Connection Test: Read Timeout

[pdtcs]

LDAP Connection Test is giving us a Read Timeout

What can we do?

[vab_13 · Accepted solution]

Go to LDAP Server Definition and check the value configured for Read Timeout. You might want to increase it.

Here is the Screen Capture:

You may increase it up to 120 seconds.

Contact your network Admins and LDAP Admins if it still keeps getting timeout.

[vab_13]

Also consider liaising with your LDAP Administrators to validate if there was any change implemented since the time you started seeing this.

[vab_13]

Contact ServiceNow Technical Support if this is not a Devxxxx instance you need immediate assistance with this.

866-709-5932 (US toll free)

800-756-9901 (UK)

800-184-278 (Australia)

+1-858-345-1444 (Globally)