UI16 - Additional Comments & Worknotes - set default

[scwillson]

With the additional coding around the coupling of the Task table's OOTB journal input fields (comments & work_notes), in UI16 there are 3 ways for a user to configure their own personal view of these elements.One or the other, or both at the same time.

From what I can tell, the settings are personal to the user. My question is this, how can I set a default 'view' for this setup? By that, I mean that I think OOTB it defaults to just having the Additional Comments field ONLY visible, for a user the first time they log in.

I have a client that would like it to default to be showing just the Work notes field, for new users. I don't want to remove the additional comments from the form. Is there some system property I set change for this?

To clarify, here are screenshots of what I am talking about.

The OOTB default:

The desired default:

[Jim Coyne · Accepted solution]

There are 2 User Preferences that you could set as a default system for everyone until they make a change:

• "glide.ui.activity_stream.multiple_inputs", set to "false" will display just 1 journal field
• "glide.ui.incident.stream_input", set to "work_notes" will display the Work notes field on the Incident form (this is a table or form-specific preference)

Here's a Docs article that explains System default User Preferences - User preferences

[derekjohnson1]

Jim I was hoping to set our system to have multiple fields as the default (knowing that people can adjust it if they want later on their own).

how do you do this? I see some of the glide.ui.activity_stream.multiple_inputs that various admin team users have updated, but not one that is for a global setting.

thank you

Derek

[Jim Coyne]

In that case, create a default System User Preference where the name is "glide.ui.activity_stream.multiple_inputs", "System" is checked, User is empty and the value is "true":

That will then be the default value for users who have not set their own preference.

[derekjohnson1]

so that will cover incident, problem, change, anywhere those exist?