Resolved! Check condition in flow
If there is a Variable Name "User" references to user table. condition i need to check is User is (some different table in servicenow) How we can achieve this?
Forum Posts
Images added by user in Servicenow emails are visible as CID
HI Team,I'm working with a problem ticket regarding the inbound emails received from the end-userWhenever user creates an incident an email will be sent out to the caller, and when user replies on this automated email by attaching image as an attachm...
TinyMCE editor format in Xanadu
Hi, one question related to TinyMCE version in Xanadu. Unpaired html tags (e.g. "<img>", "<br>") are no longer closed in HTML editor because within Xanadu upgrade the version of TinyMCE (html editor) was upgraded from version 4. to version 6.8.3. As...
Sc Task form field change
I have requirement if Sc task having pending reason as awaiting user response and when user respond then make state field to work in progress Now the thing is i have different catalogs like Tech,HR,Facilities and Operations and under that i have mult...
Activate Canadian Dollar currency
Hi Experts, So I went to fx_currency table and made the Canada Dollars as active. However, Canada dollars is still not showing on my drop-down list even after activating it. Please help. Thanks!
Business app status showing incorrect value
Hello,I am trying to update the status of business application to retired through a catalog item workflow.My workflow has following script : gr.setValue('install_status', "3"); //Retired = 3 in backend choice table On completion of the workflow, ther...
Domain separation - dashboards and data visualization
I'm using Xanadu in my PDI and installed the domain separation plugin. I impersonated an ACME Employee in the ACME domain, created a new dashboard, added a visualization from the library, and saved it. I can access the dashboard fine in the domain AC...
I want to copy short description and description of parent whenever we click on new child incident?
Hi Team, After parent is getting created we are clicking on new child record,and when we click on new it should fetch parent short_des and Description. Can anyone help me in this?
Resolved! control visibility of assignment group based on logged in user
Hi All, I have a scenario where if logged in user is a part of wpt and opens new incident form can only see groups related to wpt. Also, if it is not a new form and incident is assigned to wpt then along with wpt groups , group A should also come in...
Resolved! GEN AI in Global search & Service Portal ServiceNow
Hi All, There is one GEN AI use case, we need to implement GEN AI in Global Search and Service Portal Search widget. When we type something in Global search its should show the suggestion based on Gen AI response. If anyone have idea on this please ...
Resolved! Case to incident work_notes
We use the case management module in our business and we have users that have the case agent roles, but dont have ITIL.From cases, we create related incidents where something is broken and those are assigned to our engineers who fix the issues.We hav...
SSL Error when using curl command to a MID server host
Hello experts, Apologies if this is not the right place to ask this topic. We are currently trying to integrate SN with a third-party app. From my understanding, a MID server is required when communicating from within a private network to the SN ins...
Resolved! Multi row variable set not displaying properly in Approval Mail Notification
Hello Folks, I created a Custom Mail Script for Multi Row Variable Set (MRVS) for approval mail notification and called that mail script just below OOB req-item-variables mail script(See Below)Doing this , i wanted MRVS data to populate in two diffe...
Resolved! populate reference field value in workflow Approver user action in servicenow
Hi all,I am trying to populate approvers from a reference field from WRP form through workflow approval user action. We have a reference field 'Business service' on the WRP form. Once the request is logged by the customer, this field will be filled i...
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