HI All, User is present in the groups and has been added, but is not receiving notifications group roles and permissions appropriate to the group. I`ve checked the status of groups which is active. Can I know how to approach and check to get if getti...
Hi there,Is there a any way to access DOM from UI script (UI Type is Mobile/Service Portal). I'm trying to hide MRVS Add/Remove All button seeing this article.https://www.servicenow.com/community/itsm-forum/hide-disable-add-remove-all-x-buttons-on-a-...
hi team we are getting issue like this [ ' Invalid access token. Please check your credential alias ' ] and HTTP Error 401 - Unauthorizedwhen we are clicking on ms teams chat UI action button in Incident form, as shown in below from the logs we...
Dear Expert Until now, we have been getting requests from our team of infrastructure administrators to modify filter conditions.However, we feel that this is a hassle for both parties.We now want to have the business administrators of the group that ...
Hi all, I'm trying to automate the generation of data into different forms, so that we don't have to manually fill out forms and walk through the process during UAT/CAT testing. I already tried the ATF but it doesn't actually create data that is save...
Hi,we have a record producer "com incident", mapped to incident table. We need to leverage the assignment rules table to validate the CI and record producer name.ex: If the CI is "dell laptop" and record producer is "com incident", then the incident ...
Hi allI need to include the sender's email signature when a developer or support engineer replies to a ticket using the email option available under the "more" menu (represented by three dots) in the ticket's banner, as shown below. Currently, replie...
Hi Community, I’m working on a requirement to attach multiple PDFs (7-8 email signoff PDFs generated daily) and one consolidated CSV to a single email for employees in India. The PDFs are attached physically (not as links). Instance properties allow ...
I created custom app off the Task table. For short description, I want to set the field to the value of 'Service', 'Category', and 'Subcategory'. I have created client script to capture that, but it is getting the sys_id of the reference field. Here ...
Hi,I was wondering is there a role that can give read only access to all the tables in ServiceNow. I was thinking snc_read_only but the documentation says it gives read only access to tables the user already had access to and not every table, so is t...
From an interaction record in Service Operations Workspace, if I click on the Create Incident UI Action, I want to make the Assignment Group (for the Incident) field mandatory to be populated. What is the best way and is it advisable as its not a OOT...
Is there any way on a Dashboard Widget *New Static HTML Content Block and Within Create Collapsible Sections? I am following W3Schools Tryit Editor, but I just cannot get it to work with SN (Xanadu) and am not sure what the issue may be. Anyone have...
Requirement : I have got a parent record with multiple child tasks. These tasks have got different descriptions and different assigned to users. When an additional comment is added in to one of the task say A, I have to copy the comments from that ta...
Hello guys! I have trouble hiding a UI action button from being visible while a record is being created. I have tried with the following condition to hide it, but it's not working: current.state == 'open' && !current.isNewRecord() Here is the UI acti...
Hi All Is there any way to display the Duration field of "Hours" only as shown in the screenshot below?
