Hi Everyone, There is an RITM in production which got closed when an approver approved while SC task are in open state. We already have a business rule which prevent RIM closure if Sc tasks are open also I tested this BR in dev and same is present in...
Hi All, I need to set a custom view as default view whenever a custom module is opened. Additionally I need to restrict the visibility of the view to only 1 assignment group. PFB things done so far In the above SS, I have set the View Name under link...
So when the assigned to used comes to the case then he shout only see the groups based on coeFor exampleIf the Case is of hr benefits case and assignment group realted to this are D, A and CThen he can only see these 3 groups to select.I have written...
I have email action, The email i receive has the field names with space in between them and the parsing is not working. IS there a way to parse this?Requested TypeIn-PersonAlternate TypeVirtualDate Requested2025-04-22Time Requested10:15 a.m.
I want to hide a declarative action on a related list when change management state is -5 on workspac
Hello,Please i want to auto fill a variable field which is a single line text depending on a referenced variable field. I created a script include and then a client script. script include:getFunctionEmail: function() { try { var...
Hello All, I am working on a requirement where I have added a taxonomy to the customer service portal. This works fine, I now want to add the sub topics widget to the homepage, but it is not displaying the sub-topics. Even though it does show on oth...
In portal, for a page under the "Can View" section, I mapped a user criteria for it.. and I used advance scripting over there.. and while testing I don't see logs are getting generated.. can anyone please help me to understand on why LOGS are not get...
Hi, I have around 418 records which were already archived before using archive rules. Later all of them were restored. Now again I have to archived all 418 records, so I tried to archive it but not succeed. In record-estimation it is hwoing 418 corre...
I am working on the NeedIt tutorial in the New to Service Now trainings. Although I was able to do the previous steps I am unable to create a branch in the studio. The instructions say:Create a Branch from a TagIn Studio, open the Source Control ...
Hello, I am trying to set values using ATF in Agent Workspace for Knowledge Management Test. However, it is throwing an error "403: You do not have permissions to access this page." even after giving all the required roles to created test user. Pleas...
Hello everyone,I'm wondering if it's possible to group 2 fields in a module.I can't find any documentation that mentions whether it is possible to group by multiple columns.I have created a Module and set it as shown below, but it doesn't work:Argume...
I have created a Search Context for a custom table to search certain knowledge articles and attach them. In the search, a field called description is shown along with the author of the knowledge article, version etc. The Searcher for the search conte...
Hello Experts, I have a HTML type variable for a catalog item, which contains a table as below. The source code does not have any <br> tags.However, when a email notification is triggered, there are many unwanted spacing/<br> tags getting above this ...
I'd like to use checklists however they're tied to worknotes in incident. We currently have a notification for worknotes when it changes however since each checklist addition fires a worknote, this is not a useful feature.What's the best way to preve...
