LDAP Insert missing details

[eyal abu hamad]

Hey,
I have a question.
is there a delay between what details to import from ldap to servicenow ?
un my system the ldap run on ServiceNow at 1 AM. but for some reason when I insert new user in ldap, the night process dose not get all the details.
is this normal ? should I do anything in ServiceNow ?

[Ankur Bawiskar]

@eyal abu hamad 

check when is the scheduled import configured in your instance i.e. the timing

How to configure LDAP (step by step), and Troubleshoot information to resolve ldap cases. 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[eyal abu hamad]

I have my LDAP to run at 1 AM.
my question was if the scheduled get the up to date data ?

[Ankur Bawiskar]

@eyal abu hamad 

did you check the scheduled import?

Yes the scheduled import will fetch data which is accurate at that point of time.

Example: if LDAP runs daily every 3pm GMT and if user got created at 3.05pm then that user fetch will happen the next day at 3pm GMT.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@eyal abu hamad 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.