Learn CSM and quote management.

brandonlab2
Giga Contributor

2 hours ago

Hi , I have been working on ServiceNow for the past 6 months, I have fundamentals in ITSM , is it okay to jump directly to CSM and the quote management, to work on CSM/FSM workspace. Or is there any products/application I should cover before this.

 

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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @brandonlab2 

 

https://www.servicenow.com/community/developer-forum/oob-applications-i-should-learn-before-starting...

 

Here is way

  • CSA is the primary area of expertise.
  • Good knowledge of Flow Designer.
  • Knowledge of CSM & FSM.
  • Basic knowledge of Order Management.
  • Familiarity with CPQ and CRM.
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Mohammed8
Tera Sage

2 hours ago - last edited 2 hours ago

Hi  

Quote Management is part of Sales Order Management (SOM). Before jumping to quote have a clear understanding of product offerings, lead and opportunity as its interlinked, then move on to quote and contract management and then to Order. This completes your SOM cycle. its challenging but interesting.

 

All the best

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