Developer

Resolved! Assignment Action opens both Workspace tab and UI16 browser tab when creating a new record

Hi everyone,I'm working on an Assignment Action in Asset Workspace on a field decorator and I'm trying to open a new record when the action is clicked.I'm using the following client script: function onClick() { g_aw.openRecord('core_company', ...

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Lookup Record ,check status

Hi , lookup Record in flow When look up record action how to check there is any record satisfies condition. how to check that within the flow.

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Resolved! How to Hide the “Options” Text in a ServiceNow Catalog Item

Hello,The screenshot below shows a catalog item containing multiple checkboxes with the text “Options” displayed above them. This text only appears when there is more than one checkbox. Since the checkboxes already have a container title displayed, ...

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How to Convert of bytes to Base64

var gsa = new GlideSysAttachment(); var fileBytes = gsa.getBytes( attachment ); var pdfBase64 = GlideStringUtil.base64Encode(file Bytes); //Here i am getting error as: Cannot find default value for object. i am using this code to convert attachment t...

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Resolved! GlideAjax and interscope issue

Hi ! I have an issue concerning calling GlideAjax script include between two differents scopes : I have my script include Ajax, client callable, and accessible from all scopes, in global scope : I have my client script, in Workplace Case Management...

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Automatic reclamation

Hello everyone, I received an email today informing me that:"Your Personal Developer Instance (PDI) is scheduled for automatic reclamation on September 24, 2026."However, my last activity on the instance was only about a day ago.I use my PDI every da...

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Employee Center - Quick Link with Topic - Way to have icons?

Currently today we are not making use fully for Employee Center. Each of the Different units with Quick Links want them more prominent with an ICON. I have icons attached to each of them but they are not showing. Any idea on how to get these to show ...

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Can CMDB relationship auditing be disabled for specific relationship types only?

Hi , We have VMware relationships such as Virtualizes::Virtualized by generating a large number of "(relationship added)" and "(relationship removed)" entries in CI history. I've found options such as glide.ui.relations_trace and no_audit_relation=tr...

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Language Translation

Hello Community,I am currently working on a translation/localization requirement in our development instance. Specifically, I need to translate a large number of variables for a Record Producer into a target language.Since I have a very large volume ...

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Cloning a Self-Hosted Database Using KB1645366

Hello everyone, KB1645366 describes how to clone a database for MariaDB and MySQL for ServiceNow self-hosted.One of the important steps is backing up the KMF tables from the target instance. The KB provides a list of tables to back up :sn_kmf_identit...

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How to remove available change templates for selection within Service Operations Workspace

Within Service Operations Workspace, I'm wanting to remove the majority of the available change templates in the below screenshot, but keep the first two: I was just wondering if anyone knows where these are configured so that any unnecessary change ...

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Service Operations Workspace Template Tab Default

Good morning, I working in the SOW and on the interaction record the template tab defaults to all. But on the incident record the default is My Templates. How to I change it on the incident so that the template selection defaults to All like on the...

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After the Australia upgrade, we are unable to share dashboards with other team members. We are encou

Hi, I am getting issue while sharing the dashboard to other as you see in attached image. Even I have admin role and, also owner of the dashboard is not able to share that dashboard. anyone has idea how should i resolved this. Also, the person which ...

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Resolved! How to Create, Publish and Retire a Change Model - Template

What is change templateChange templates provide baseline standardisation for common changes, making changes easier to create as well as driving a higher standard of change and compliance. Similar to the concepts used for existing standard change temp...

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How to Assign Ticket to Primary On-Call User and Notify Both Primary & Secondary Users?

Hi AllI am using the On-Call: Assign workflow, which only assigns the ticket to the Primary On-Call user.We also have the On-Call: Escalation by Email workflow, which sends notifications to the Primary and Secondary On-Call users, but it does not as...

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