Link asmt_metric_result to incident table
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04-19-2016 07:11 AM
I created a survey that automatically is sent to the caller listed on the incident when the incident is closed. That caller answers the survey and the results are put in the asmt_metric_result table. My manager wants a report that includes who closed the incident but I see no link from asmt_metric_result back to the incident table.
Manually I can see each record ex... INCxxxx is closed and AINSTxxxx is the related to the closed INCxxxx just don't see a way to link back to the incident table.
Does anyone know how to link these tables so I can retrieve the closed_by value from incident table?
Thanks
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01-30-2017 03:59 PM
I need to include the Incident number, and other information on the Incident with the Survey. Is there a way to do this?
So far nothing. Some of the solutions appear to be outdated.
Have tried using the Task_Survey_Detail table, but all it does is return 0 records.
I am using the asmt_metric_result table, which does return survey records.
Is there a method to create a view to join the Incident table with the asmt_metric_result table?
However they would need to have a straight 1 to 1 join.
Any help would be appreciated.
Thank You