link new kb_article_view page

[cstangoe]

Hi All.

I have cloned the kb_article_view page and made the required amendments. Could anyone advise me how I link this page so when you click on a KB article it points to the new clone page?

Thanks

Chris 

[Alikutty A · Accepted solution]

Hi Chris,

Can you add an entry in the Page Route Maps table and see if it works for you?

You need to add an entry for your portal which Routes from "kb_article" and Routes to "kb_article_view"

Please refer https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/build/service-portal/task/rerout...

Thanks!

[cstangoe]

Thank you.

This works for me

[ajs4]

HI Alikutty,

We followed the process which you've mentioned and it is not working.

Please can you elaborate the process.