Setup Jira integration

[Nico12]

Hi,

First of all we do not have integration hub and Jira Spoke.
We are trying to create an UI Action that will create Jira tickets from RITM.

We havec created an application registry with all the necessary informations (client id, client secrets, url...)
Grant type is authorization code.
Oauth profil scopes.

REST message and POST method

Problem : 

When i click on get Oauth token link, i got an connexion page to jira account.
When i try the UI Action then, it works, but when other user try it, he got an error that he does not have the permission to creat ticket on this projet.

My question is, how to configure the application registrry/JIra to act like it is always the jira admin that click on the UI Action.

Regards,

[Tanushree Maiti]

Hi @Nico12 

Check  all of these options:

• KB2910764 Non-admin users' outbound REST messages fail with INVALID_SESSION_ID due to missing OAuth ... 
• Change your Application Registry grant type to Client Credentials if supported by your Jira instance, or use an API Token with Basic Authentication.
• Ensure the OAuth Entity Profile in ServiceNow includes all required scopes

Refer:

Servicenow to Jira Bi-directional Integration with UI action to create issue for existing incidents 

Create Jira Button on incident form + Integration 

REST Based ServiceNow / Jira Integration (PoC) 

https://youtu.be/d5WYx8dc9sE