Link problem ticket check box to Knowledge article creation.

Supriya KM
Tera Contributor

‎10-04-2024 02:49 AM

Hello Everyone,

I have a check box in the resolution code in the Problem ticket. When someone is checking the checkbox I want user to redirect to certain Knowledge base creation of the KB article.
Eg: Checkbox - Problem article
Knowledge base - Problem article - new Knowledge article creation under this.
Any suggestions on this.

0 Helpfuls
  • 319 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-04-2024 02:52 AM

Hi @Supriya KM 

 

You can check OOTB , knowledge check box on Incident, and use similar logic which means, you need to create a flow / BR which take this value and create article at specific base only.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls