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Link problem ticket check box to Knowledge article creation.

Supriya KM
Tera Contributor

‎10-04-2024 02:49 AM

Hello Everyone,

I have a check box in the resolution code in the Problem ticket. When someone is checking the checkbox I want user to redirect to certain Knowledge base creation of the KB article.
Eg: Checkbox - Problem article
Knowledge base - Problem article - new Knowledge article creation under this.
Any suggestions on this.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-04-2024 02:52 AM

Hi @Supriya KM 

 

You can check OOTB , knowledge check box on Incident, and use similar logic which means, you need to create a flow / BR which take this value and create article at specific base only.

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Dr. Atul G. - Learn N Grow Together
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