Link to incident from Knolwede portal if user click NO button

Black Coder
Tera Guru

‎08-01-2023 03:15 AM

We have received a requirment to direct the user to raise an incident if the user select the NO button in the knowledge portal view.

 

right now there two options for helpful such as YES or NO. Here if user selects NO we should redirect the user to incident 

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3 REPLIES 3

Samaksh Wani
Giga Sage
Giga Sage

‎08-01-2023 03:20 AM

Hello @Black Coder 

 

You can create a UI Action Button for NO.

 

there you can use the script for redirection. 

 

action.setRedirectURL('url of incident new record').

 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

 

Regards,

Samaksh

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Black Coder
Tera Guru
In response to Samaksh Wani

‎08-01-2023 03:45 AM

We cant create UI action for portal view right?

2.PNG

 

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Samaksh Wani
Giga Sage
Giga Sage
In response to Black Coder

‎08-01-2023 04:19 AM

Hello @Black Coder 

 

Check its HTML code,

 You can add href tag to those button for redirecting the url.

 

Plz Mark my Solution as Accept and Give me thumbs up, if you find it Helpful.

 

Regards,

Samaksh

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