Hello,
I am new to creating approvals, and I would like some help regarding the APPROVAL NOTIFICATION EMAIL. I was under the impression that the approval notification email is sent by default, I don't need to create one.
This is the workflow I created.
The workflow works; the ticket shows pending approvals, but the approver is not receiving the email.
Thank you
Since your workflow is using the Approval Group activity, check this table:
sysapproval_group
You might want to read this page from ServiceNow, one thing I see when you said "This is not a catalog item, it is on our own design table" raises a possible potential issue...see screenshot below:
Approval - User activity doesn't seem to say that on the ServiceNow Docs page:
We use Approval User more than Approval Group...both can accept groups into the activities. Try switching to Approval - User activity just to see if the results change for you.
You should see something along these lines in the "Sent" folder of ServiceNow when an email was successfully sent:
Check the "System Notifications -> Notifications" area and look for "Approval Request" notification. Make sure it's active and has information in it. It should look something like this out of the box:
I didnt find an Approval Request notification, but I found something more interesting..
I went to the sysapproval_approver list, and I did not find my request.
But If my request is not on the sysapproval_approver table, why is it in:
