Link to incident in Flow Designer

nowitsvashu
Tera Guru

‎02-20-2024 02:26 AM

Hi,

I'm sending email via flow designer. And i want to know how I can add Link to that record of incident.

I used ${URI_REF} but doesn't work.

Please write the answer in breif.

Thanks 

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Amit Verma
Kilo Patron
Kilo Patron

‎02-20-2024 05:24 AM - edited ‎02-20-2024 05:25 AM

Hi @nowitsvashu 

 

Make a flow Variable to hold the URL and using Set Flow Variables action, set the value of flow variable with the script as below :

 

 

 // Fetch the instance name from the system property
    var instanceName = gs.getProperty('glide.servlet.uri');
   
    // Construct the URL based on the incident sys_id to open the incident form
    var incUrl = instanceName + '/nav_to.do?uri=incident.do?sys_id=' + incSysID;

// Construct the email content
    var emailContent = '<html><body>';
   
    // Add Hyperlink to incident Number
    emailContent += '<a href="' + incUrl + '" style="color: #007BFF; text-decoration: none;"><strong><u>' + incNumber + '</u></strong></a>';
    
    emailContent += '</body></html>';

    return emailContent;

 

 

Please note that you need to populate the value of incSysID and incNumber within this script for the Link to work on the incident table. If you have custom table, please modify it accordingly.

 

Thanks & Regards

Amit Verma


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