Linking RITM to a CHG

[dianeramos]

We have a requirement to link RITM to a CHG record.

We are able to do this, but there are cases when an RITM needs to be linked to 2 CHG records.

Scenario: When RITM123 is linked to CHG123, and we link the same RITM123 to CHGXYZ ---- the link is broken on RITM123 and CHG123. It behaves like an RITM is only allowed to be linked ONCE.

How can I change this to allow it to be linked multiple times? 

Thanks in advance

[Shashikant Yada]

Code seems to be correct, can you cross check the state value in ritm table var gr = new GlideRecord('sc_req_item'); gr.addQuery('sys_id',current.parent); // ritm vale from change request gr.query(); while(gr.next()) { gs.log('parent id', current.parent.getDisplayValue()); gr.state = 4; gr.update();}

Use this code now.

[Gagan10]

getting same thing no changes as of now 

[Shashikant Yada]

What log value you got and you tried with updated code right?

[Gagan10]

getting change request number

[Shashikant Yada]

Can you share the screenshot of the script and the related list of the ritm