.msg file is not opening in service now

[alvatindra]

Hi all,

I have created an incident record through inbound action with attached .msg file, when the   itil people try to open the attachment it is not opening,because in that system not having Outlook or any related application.

So how can i open the .msg file.please give suggestion to acheive this.

Is there any possibility through business rule on attachment table to change the file type to open the file.

Thank you,

[larstange]

Hi

MSG is a microsoft proprietary format, so you cannot open it without having outlook.

You need some sort of software on the local machine to read it - you could consider deploying this MsgViewer download | SourceForge.net

[alvatindra]

Thanks for the reply Lars,

Is there any alternative to read the file without software on the local machine.Converting the file in snow instance and accept to read the file in local machine with out having extra software.

[anurag92]

Adding to this conversation.

I second Lars' suggestion regarding using an online tool, which is much more convenient than creating a BR.

Still, I tried something in my personal instance. I am reading the content of the .msg file using an afterInsert BR on attachment table, and I am storing this data in a field on some table. So, I was able to get the content of .msg file in. After that, I guess pdf web-service can be used to take that String from table to a PDF.

So, it can be accomplished (with some hiccups), but advisable only if all other easier methods are unacceptable.

[alvatindra]

Hi Anurag,

how can we store the content in a table to read the .msg file through afterinsert BR on attachment table.please explain briefly to achieve this.