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Linking RITM to a CHG

dianeramos
Tera Contributor

We have a requirement to link RITM to a CHG record.

We are able to do this, but there are cases when an RITM needs to be linked to 2 CHG records.

Scenario: When RITM123 is linked to CHG123, and we link the same RITM123 to CHGXYZ ---- the link is broken on RITM123 and CHG123. It behaves like an RITM is only allowed to be linked ONCE.

How can I change this to allow it to be linked multiple times? 

Thanks in advance

32 REPLIES 32

I did some changes there , now I am able to see only one parent record , previously i was able to see ritm number in change and change number under ritm . 
Now I have created one reference field on change table which is storing ritm number , but after applying this logic BR is not working I am not getting change/ritm number in logs . 

using this script for BR 

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.parent);
gr.query();
while(gr.next())
{
gr.state = 4;
gr.update();

}

What is that field name in which you are storing ritm number, can you share the screenshot

Hello Shashikant,

What i need to do is , create change from ritm and then link them using related list. And when change is closed ritm should go in closed incomplete . and when I am using parent field on both table via related list my ritm is going in closed complete state is there any other way to slove this as i do not want to create any reference field on any of the table . To create change from ritm i am using workflow run script 

 

here