Linking RITM to a CHG

[dianeramos]

We have a requirement to link RITM to a CHG record.

We are able to do this, but there are cases when an RITM needs to be linked to 2 CHG records.

Scenario: When RITM123 is linked to CHG123, and we link the same RITM123 to CHGXYZ ---- the link is broken on RITM123 and CHG123. It behaves like an RITM is only allowed to be linked ONCE.

How can I change this to allow it to be linked multiple times? 

Thanks in advance

[Shashikant Yada]

Hi Dhruv,

Use this code in Change request table:

gs.log('RITM Number', current.parent.getDisplayValue()); // Please check the log value

var gr = new GlideRecord('sc_req_item');
gr.addQuery('sys_id',current.parent);
gr.query();
while(gr.next())
{

gs.log('RITM Nmber under loop', current.parent.getDisplayValue()); // Please check the log value
gr.state = '4';
gr.update();
}

After running this script, can please share the log value you are getting.

Thanks
Shashikant

Hit Helpful or Correct on the impact of response.

[Gagan10]

getting RITM value in both logs 

[Shashikant Yada]

Modify this and try:

gr.state.setDisplayValue('Closed Incomplete');

Thanks
Shashikant

Hit Helpful or Correct on the impact of response.

[Gagan10]

No.. it is not working now it is not showing any value in state field ..

If we set two parent records - like in change we use ritm as parent and in ritm use change as parent , i think in this case it is not going to work 

[Gagan10]

Select parent fields on RITM table try to configure related list there