links to pages in Service Portal

[cindylove]

Are there any good references for how to set up page links in Service Portal?

I am using an icon link to link to a knowledge base article. The link I am using works fine, but I'm having a hard time going back a page after the article opens.

This is the link I'm using - /kb_view.do?sys_kb_id=sysid     This link setup worked fine in a CMS portal, but not so great in Service Portal.

Is there a better way of setting this up?

I also need to make a direct link from an icon link on my homepage to a record producer that creates an incident.

Thanks in advance!

[Rama Chandra D]

Hi Cynthia,

If you look at the HTML code of Icon Link, you see that the 'target' attribute of the a href is defined in data.target field.

line 3 of HTML code of Icon Link widget

<a ng-if="::(options.link_template == 'Circle Icon')" ng-href="{{::data.href}}" class="circle_icon {{::options.class_name}} text-{{::options.color}}" target="{{::data.target}}">

Please, check the widget if you've any option schema with label 'target' since the server populates this field from options.target, which you see on the server side.

Line 4 of Server Script of Icon Link widget,

data.target = options.target || "";

If you don't see an option for target.   Clone the widget and add option schema target with four possible values,

_blank         Opens the linked document in a new window or tab

_self         Opens the linked document in the same frame as it was clicked (this is default)

_parent         Opens the linked document in the parent frame

_top         Opens the linked document in the full body of the window

Note: These are the standard HTML side which specifies where to open the linked document.

Once option schema is added, you can chose one among these values to achieve the behavior you intended.

I hope this helps.

Darshak

[cindylove]

I figured out how to 'link' the knowledge base articles using the Icon Link widget.....

Set the widget instance options:

type = KB Article

KB article = the number of the KB article you want to link to

Page - kb_article

You can update the kb_article page to suite your needs. OOB, it comes with breadcrumbs and a search. I removed these so that you only see the article. It cleaned up the page nicely.