List Collector Variable Options Do Not Appear for Users

[nlopez4]

Hello,

I've created a List Collector variable that allows users to select multiple values in a catalog item. The options always appear for me and other developers, as seen below:

However, other users do not see the values in the field:

I assume this is a role-related issue. But I'm not sure how to allow ALL users to see the values in the List Collector variable. I have tried configuring the Write, Read, and Create roles of the field by selecting all roles and no roles (default), but I have not found the solution. Users who cannot see the values have tried different browsers and clearing their cache, but no luck. Any help with this is greatly appreciated. Thank you!

[SunilKumar_P]

Hi @nlopez4,

Issue may happen as user doesn't have access to read records in that table.

1. Impersonate the user that has the issue.
2. Go to the table list.
3. Verify if user has access to see the table or getting security constraint. This will make sure table level ACL is failing for user.
4. Re-evaluate the table level ACL on the table.

Regards,
Sunil

[nlopez4]

Thank you for your reply. I impersonated the user and checked the catalog item - the values do not appear in the field. However, the user only has access to the Service Catalog, so I'm unable to check if they can see the table in ServiceNow. Also I'm not sure what you mean by "4. Re-evaluate the table level ACL on the table."

[Ranjit Nimbalka]

Hi @nlopez4 ,

simply open the table record and then impersonated the user and refresh the page and see that user is able to see records or not.

Regards,

Ranjit

[nlopez4]

When I impersonate, I receive the message "Security constraints prevent access to requested page"

I should mention, the table where the values are listed is the question_choice table.