List view performance issue possible root causes

[zheil]

Hi All

Some of our users experience an unusual performance issue and I would like to know if anyone has experienced anything similar.

The issue is that certain list views load in seconds for most of the users, but for some other users those views load in 60+ seconds. Network and browser response times are okay, while server response times are high.

There is no difference between the impacted and not impacted users' settings, no difference between their browser, location, users are in the same groups, list view ordering is the same, instances without read-replica are also impacted so this is not a replica issue, and the issue is consistent and reproducible at any time.

Any thoughts?

[Swapna Abburi]

Hi Zalan,

Show records count also matters in list view. Can you check if this is causing the issue?

[Subhajit1]

Hi Zalan,

As swabburi has stated above, the list row count Positively affects Query return times.

If some user's List show settings are 20 records per list and for another if it is 500, the user with 500 records will definitely face Load time issues.

Thanks,

Subhajit

[Rajesh Mudam]

Hi, KB article below may be helpful in your case.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0635119

Thanks,

Rajesh