Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Load certificates in Servicenow which are in. cer format

arohi
Kilo Expert

I have a client who has provided an x.509 certificate for using ssl. It has the extension .cer. 

I have a couple of questions maybe someone could assist me with:

In the doc here ( https://express.servicenow.com/support/documentation/install-idp-certificate-exp/ ) is says for the ‘PEM Certificate’ field, ‘Enter the value of the X509 certificate’. In examples, it looks like this should be the contents of the certificate. Where do I find this value, or is it something the client should provide? If I need to read the contents of the file, Express has the option to view the file, but in what reader can this format be read correctly?

When I try to add the cert as an attachment, I get “>Unable to parse certificate, check to be sure it is in X.509 PEM or DER format”

If I try to validate, I get this: “” java.lang.Exception: Invalid trust_store : Unable to load certificateservicenow.clientname.com, pem “.

I would like to convert the .cer to x.509 format or to get PEM value. 

Many thanks for all replies.

5 REPLIES 5

MarioP1
Tera Contributor

@nidhi chaubey - Did you find a solution yet? I have a similar requirement to convert ".cer" to "pem" format