Lock down change states for users with change_management role

[ebaileyybs]

Hi,

I am looking to lock down certain states available for selection within the change state field. Please see below options;

I would like for 'ITIL' users to only be able to select the following states;

Draft

Review

Closed

Users with the change_management role should be able to select any of the above states.

Any help with this would be greatly appreciate.d

Kind regards,

Emma

[Kalaiarasan Pus]

You would need a onload client script or a UI policy and add or remove the options using g_form methods...

This should help

GlideForm (g form) - ServiceNow Wiki

[HugoFirst]

I just implemented a similar requirement and here's the code from my Client Script.

I thought about changing it to meet your requirements, but then I have the risk that I miss something.

So, I am assuming that you can make the necessary adjustments to handle your situation.

If there's something not quite right, let me know.   ( I wish I new how the experts paste in code that looks professional, maybe when I'm up to their level )

function onLoad() {

    //If you're not a change manager and the approval is NOT CAB Approved, limit state options to Draft, Submitted or Cancelled

    // ie. disallow   WIP_PAT(5), WIP_PROD(6), Scheduled(2), Closed(8), Executed_Successfully(3), Executed_part_fail(4), Executed_fail(9)

    if ( !g_user.hasRole('Change Manager') && ( g_form.getValue("approval") != "cab approved" ) )

    {

            g_form.removeOption('state', 5);

            g_form.removeOption('state', 6);

            g_form.removeOption('state', 2);

            g_form.removeOption('state', 8);

            g_form.removeOption('state', 3);

            g_form.removeOption('state', 4);

            g_form.removeOption('state', 9);

    }

}

[Subhajit1]

Use a On load Client Script to do this:-

if(g_user.hasRole('itil'))

{

g_form.removeOption('state', 'state value');

}

[Anurag Tripathi]

write an onload client script

if(g_user.hasRole('itil'))

{

g_form.removeOption('state','approved')

g_form.removeOption('state','schedules')

//Others

}