Lock down change states for users with change_management role

[ebaileyybs]

Hi,

I am looking to lock down certain states available for selection within the change state field. Please see below options;

I would like for 'ITIL' users to only be able to select the following states;

Draft

Review

Closed

Users with the change_management role should be able to select any of the above states.

Any help with this would be greatly appreciate.d

Kind regards,

Emma

[Harish Murikina]

if(g_user.hasRole('itil') && !(g_user.hasRole('change_management')) && g_form.getValue('type')== 'Norma')

{//add all states that you want to remove

g_form.removeOption('state','approved')

g_form.removeOption('state','schedules')

//Others

}

[Anurag Tripathi]

if(g_form.getValue('type')=='normal')   //adding condition for type

{

if(g_user.hasRole('itil') && !(g_user.hasRole('change_management')))

{//add all states that you want to remove

g_form.removeOption('state','approved')

g_form.removeOption('state','schedules')

//Others

}

}

[ebaileyybs]

Thank you, this is now only applicable for Normal changes, however, the script does not run until the form is saved. Is there a way to avoid this issue?

Below is an example from an ITIL user before save;

[Harish Murikina]

Write the script at the time of onload clientscript

[Anurag Tripathi]

Hi Emma,

For any client side script change (client scripts / ui policies/ Ui Actions) , changes will be reflected only after the form is loaded, you dont necessarily have to save the record, just reload the window and you will see the changes.