Login issue while accessing ServiceNow instance

Kamal17
Kilo Sage

‎07-16-2018 12:09 AM

Hi,

We have on-premise installation of ServiceNow.  Whenever i hit my ServiceNow instance url in browser, i saw HTTP 500 status code along with error message.

description The server encountered an internal error that prevented it from fulfilling this request.

exception javax.servlet.ServletException: Unknown error com.glide.ui.GlideServlet.init(GlideServlet.java:82)

To view more details, I logged into my application server node via putty and in the wrapper log file i can see the below text getting logged whenever i hit the URL in browser.

" glide SEVERE Allocate exception for servlet glide"

I'm not sure what has gone wrong. Instance was working fine last week. Any ideas, what could have caused this issue.

Thanks,

Udhay

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2 REPLIES 2

Shambhu5
Kilo Guru

‎07-16-2018 01:37 AM

Hi Udhay,

Can you please provide the url of your Instance? I will check what the issue is.

Also tell me, Issue is while getting logged in Or while hitting the URL.?

- Vishrut

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Kamal17
Kilo Sage
In response to Shambhu5

‎07-16-2018 02:13 AM

Hi Vishrut,

I re-started the app server and the instance became available again. Though the issue is solved, i'll try to find the root cause which resulted i this issue and post the same here.

Thanks,

Udhay

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