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Logo image missing from login page after upgrade to Xanadu

mah1
Mega Sage

When we upgraded to Xanadu Patch 0, the login page no longer displays our company login.

mah1_0-1724421315107.png

Is Xanadu no longer using the banner image that is set on My Company? How do we fix this?

 

Thank you!

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

same happened with us, and we added the image in system properties again. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

View solution in original post

Mark Roethof
Tera Patron

Hi there,

 

Personally didn't experience this upgrading a company instance and a PDI.

 

Though you could just set it again. System Properties > Basic Configuration UI16. Banner image for UI16.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

8 REPLIES 8

Dr Atul G- LNG
Tera Patron

same happened with us, and we added the image in system properties again. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

We just upgraded to W DC release.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

****************************************************************************************************************

Mark Roethof
Tera Patron

Hi there,

 

Personally didn't experience this upgrading a company instance and a PDI.

 

Though you could just set it again. System Properties > Basic Configuration UI16. Banner image for UI16.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Thank you!