Logo image missing from login page after upgrade to Xanadu

mah1 · ‎08-23-2024

When we upgraded to Xanadu Patch 0, the login page no longer displays our company login.

Is Xanadu no longer using the banner image that is set on My Company? How do we fix this?

Thank you!

Dr Atul G- LNG · ‎08-23-2024

same happened with us, and we added the image in system properties again.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Mark Roethof · ‎08-23-2024

Hi there,

Personally didn't experience this upgrading a company instance and a PDI.

Though you could just set it again. System Properties > Basic Configuration UI16. Banner image for UI16.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

View solution in original post

Dr Atul G- LNG · ‎08-23-2024

same happened with us, and we added the image in system properties again.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG · ‎08-23-2024

We just upgraded to W DC release.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Mark Roethof · ‎08-23-2024

Hi there,

Personally didn't experience this upgrading a company instance and a PDI.

Though you could just set it again. System Properties > Basic Configuration UI16. Banner image for UI16.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

mah1 · ‎08-23-2024

Thank you!