logout button is missing need your help to resume it please ?

fali · ‎07-11-2016

In my ServiceNow Instance, the Logout button is missing, we are currently into Fuji.

Not Sure how and from where I can get back the Logout button.

Any help is appreciated!!

fali · ‎07-14-2016

I got the Logout Button back now!!

I went to sys_user_preference.list from the navigation, then with Name I search sys_user_preference

Went to user.can.logout and deleted this record and flush my cache, logged back again and re created the user.can.logout with system checked and value as True.

Now logout and logback in and got the Logout Button.

Thanks every one for your guidance

View solution in original post

Chuck Tomasi · ‎07-12-2016

No problem. I do it all the time. Especially confusing because UI15 is still available through Helsinki. Some people upgrade and expect the UI to change immediately, when it's our policy to cause as few upgrade impacts on the system and user as possible.

fali · ‎07-12-2016

Hi Chuk,

I am able to logout using the link https://yourinstancename.service-now.com/logout.do but I do not get the Logout button upon login back again.

I tried to flush my browser cache too but no luck.

Here is the screen shot that has Missing Logout Button, please help?

Chuck Tomasi · ‎07-12-2016

Interesting. Fuji, Geneva, Helsinki? What release?

I'm wondering if someone stuck something in a UI Script that is getting called globally and having an odd effect.

If Geneva or Helsinki, can you switch to UI16 (you may need to activate the plugin.)

Inactive_Us1474 · ‎07-12-2016

Hi Ziaul,

Navigate to User Administration << User Preferences.

Check this one user.can.logout and set it to true.

It will enable your Logout button.

Thanks,

Akhil

Hit Like/Helpful/Correct if applicable.

http://wiki.servicenow.com/index.php?title=Removing_the_Logout_Button#gsc.tab=0

Chuck Tomasi · ‎07-12-2016

Nice work! I'm surprised we have a feature/property like that!