Look up RITM records through Flow Designer

[Mike15]

Hello Experts

@Ankur Bawiskar 

We are trigger flow once user profile is created or updated in sys_user and we sending link to manager and manager will fill the catalog form 

If the ritm found then update the user record if not then send reminder email ,Please find below attachment it is not working if through there is one record it is not updating the user record 

Don't know it is working any solution or inputs ?

[Mike15]

Hello Tudor 

Yes i already verified that 

[Ankur Bawiskar]

Hi,

Seems query is not working

Did you check this point?

I hope you are running flow as System User

Regards
Ankur

[Mike15]

Hello @Ankur Bawiskar 

Yes

[Ankur Bawiskar]

Hi,

are you sure the query you are doing is correct with correct field names and values?

Regards
Ankur

[Markus Kraus]

Please expand the "Look Up Records" action and post a screenshot of the values. I have the feeling that there is wrong with the requested_for value.

Additionally this could be a timing issue if this flow takes place when this onboarding sc_req_item you are looking for is created in parallel. In this case you might have to do a sleep of a few seconds before doing the lookup.