Client Script (g_form.setDisplay) not working in Agent Workspace

[Hyohyeon Kim]

Hi Experts.

I've launch my Client Script in production, but suddenly it something went wrong.

UI Type: All

Isolate script: True

onChange script:

Script returns response and alert() also working, but g_form.setDisplay() only does not work.

*It works in Platform UI

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }

    var ga = new GlideAjax('GetChoiceValueInCSM');
    ga.addParam('sysparm_name', 'getChoiceByDependentValue');
    ga.addParam('sysparm_element', 'u_third_category');
    ga.addParam('sysparm_dependentvalue', g_form.getValue('subcategory'));
    ga.addParam('sysparm_tablename', 'sn_customerservice_case');
    ga.getXMLAnswer(getChoices);

    function getChoices(response) {
        if (response) {
			g_form.setDisplay('u_third_category', true);
			alert("!!");
        } else {
            g_form.setDisplay('u_third_category', false);
			alert("!!22");
		}
    }
}

I can't even guess the cause. How can I fix it?

Regards.

[Kalyani Jangam1]

Try to use setValue rather than setDisplay

g_form.setValue('u_third_category', true);

[Hyohyeon Kim]

Hi, @Kalyani Jangam 

Thanks for your reply. but it doesn't work also.

[Kalyani Jangam1]

Hi, You missed one line of Glideajax code, add below line

function getChoices(response)

{

var answer = response.responseXML.documentElement.getAttribute("answer");// This line

 if(answer){
g_form.Value('u_third_category', 'true');

}

else{

g_form.Value('u_third_category','false');

}

}

Please let us know if it helpful or not

[Hyohyeon Kim]

Hi @Kalyani Jangam 

The code you mentioned is complemented with getXMLAnswer()

And alert() works fine so the GlideAjax code doesn't seem to be a problem.

var answer = response.responseXML.documentElement.getAttribute("answer");// This line

Please refer to the following

getXML() vs getXMLAnswer()? which is the best to use? - Now Platform - Question - ServiceNow Communi...