hey @annb19
When records are created
Records in syslog_email are created whenever ServiceNow processes an email, including:
Outbound emails (Notifications, Events, Scheduled Reports, or custom scripts)
Inbound emails that are received and processed
System retries, failures, or ignored emails
Each email in the main Emails [sys_email] table will have related email log entries that show what happened during processing.
Log levels you’ll see
The level field in the log shows the severity or type of the message. Common levels are:
Info – normal steps like queued or sent
Warning – temporary issues or retry notices
Error – failures such as SMTP send errors or bounces
Debug – extra detail when debug logging is enabled
Types of messages stored
Typical entries include:
Queued / Enqueued – email placed in send queue
Sent / Delivered – SMTP handed off the email successfully
Retrying – temporary issues, system will retry send
Send ignored – email not sent due to missing recipients or rules
Bounce / Failed – delivery failed with error from remote server
Inbound Processed – email received and parsed
This table is very useful for debugging email issues, understanding why emails were sent, delayed, retried, or failed.
Official reference link again: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/time/reference...
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Regards
Vaishali Singh
