Looking for Documentation on Email Log [syslog_email] Table in ServiceNow

[Dinh Nguyen]

Hi everyone,

I’m looking for official ServiceNow documentation or detailed information about the Email Log [syslog_email] table. Specifically, I’d like to understand:

• When and under what conditions records in this table are created.
• What log levels are available for email logs.
• The types of messages stored in this table and their meanings.

If anyone can share documentation links, insights, or even your own understanding/experience with this table, that would be greatly appreciated.

Please help me, thank you!

[Chaitanya ILCR · Accepted solution]

Hi @Dinh Nguyen ,

level is nothing but what kind of message it is

if it's an error or just an information or a warning

• Debug: Highly detailed, fine-grained information used for diagnosing and troubleshooting issues, typically in development environments.
• Info: General operational messages that track the normal flow and state of an application or system processes.
• Warn: Indicates a potentially harmful situation or an unexpected event has occurred, but the application can continue running.
• Error: Signals an error event has occurred that affects functionality and requires attention, but does not necessarily stop the entire application.
• Fatal (or Critical): A severe issue that has caused a system component to be inoperable or the application to crash. 

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/time/reference/r_Sys...

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya