M365 Licenses into ServiceNow

[Balakrishna_ABK]

What are the different discovery sources from which we can pull M365 License info of the user in ServiceNow and where can we check that ?

[Viraj Hudlikar · Accepted solution]

Hello @Balakrishna_ABK 

In ServiceNow, you can pull Microsoft 365 (M365) license information from various discovery sources. Here are some of the primary sources and where you can check the information:

1. IntegrationHub:
   • IntegrationHub provides spokes for integrating with external systems, including Microsoft 365. The Microsoft 365 spoke can be used to retrieve license information.
   • Location: Navigate to IntegrationHub > Spokes > Microsoft 365.
2. ServiceNow Software Asset Management (SAM) Pro:
   • SAM Pro includes capabilities for managing SaaS licenses, including M365. It can pull license information directly from Microsoft 365.
   • Location: Navigate to Software Asset Management > SaaS License Management.

Below sources will help you more on this topic:
https://www.servicenow.com/docs/csh?topicname=manage-o365-licenses.html&version=latest

Microsoft 365 License compliance and optimization ... - ServiceNow Community

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Thanks & Regards
Viraj Hudlikar.