Made SLA Field in Incident

[umermunirtd]

In my instance Made SLA field is only true when SLA's associated with incidents are not completed, when they are completed Made SLA field is false. Is it how its suppose to work because as per my previous understanding sla made was set true when an sla was completed within the time otherwise it was set to false.

[PeterWiles · Accepted solution]

This field is no longer used asit was apart of the old SLA engine.

There is a 1 to many relationship between the SLA table and the task so how would it know which one is your "SLA" to mark this field?

You could create a custom script to update this field when the correct SLA breaches/completes.

Or you could look at the "has breached" field on the incident_sla table. This is a join between the incident and sla table.

Pete