Solved: Major Incident - Auto Close (Resolved State to Clo... - ServiceNow Community

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Greetings all,

Within our instance, "Incidents" Auto-Close after being resolved for 72 hours.

However, "Major Incidents" remain "Resolved" indefinitely.

Does anyone know what Out of Box Configuration is for Major Incidents? Should they Auto-Close too?

Thank you

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@Leon Els : Here is the HI article that explains this behavior in detail.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

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3 REPLIES 3

Hi @Leon Els, You can refer to How to auto close the major incident

Regards,

Sunil

@Leon Els : Here is the HI article that explains this behavior in detail.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0785420

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Major Incident need to closed manually.

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