Major incident Management for ServiceNow Mobile App

Rocky5
Kilo Sage

‎08-19-2024 05:21 PM

Hello Experts,

 

We are having NOW MOBILE app, and now our helpdesk agents want to use Major Incident Management like, proposing major incident, promoting major incident etc from the mobile app, I see that it is possible via NOW AGENT app but we do not have it, Is there an ootb way we can use major incident management in NOW MOBILE app?

 

Thanks,
Rocky.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-19-2024 06:11 PM

Hi @Rocky5 

 

For Agents  the app is Now Agent only, you need to use that for this purpose.

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Dr. Atul G. - Learn N Grow Together
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